The Localization Factory
Modernizing communications and IT operations for a growing translation and localization firm.
What They Were Facing
As the business scaled its team and expanded internationally, The Localization Factory faced fragmented communication tools, an outdated on-premise phone system, and increasing IT support burden. Remote collaboration was difficult and their IT vendor response times were too slow, creating bottlenecks and affecting productivity.
How We Solved It
MY IT BRAIN migrated the firm to a fully cloud-based IT environment. We replaced the legacy PBX with a 3CX hosted VoIP system — enabling calls, video, and live chat from any device. Microsoft 365 was deployed with best-practice security policies. A dedicated managed IT services contract was put in place providing same-day response SLAs.
"Great work! The team is solid, efficient and knowledgeable. They have become familiar with what and how we do it. As a result, they have helped us streamline our processes, create efficiencies and are always an email or phone call away. We are lucky to be able to count on them for our IT business needs!"
Lizandra Perez
Managing Partner, The Localization Factory
3CX Hosted VoIP System
Replaced legacy PBX with 3CX hosted system — employees can make and receive calls from desktop, mobile app, or web browser from anywhere in the world.
Microsoft 365 Deployment
Full M365 Business Premium deployment including Exchange Online, Teams, SharePoint, and OneDrive with multi-factor authentication and conditional access policies.
Managed IT Services
Dedicated help desk with same-day SLA, monthly system health reviews, patch management, and proactive monitoring of all endpoints.
Process Streamlining & Automation
Identified and automated repetitive IT workflows — reducing manual overhead and improving team efficiency across departments.
Ready for results like these?
Let's discuss what MY IT BRAIN can do for your business.
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